Colouring NestShop help and FAQ
Quick answers for buyers. Still stuck? Email support@colouringnest.com: a real person replies within 2 business days, usually sooner.
How do I get my files?
Right after you pay, Stripe sends you back to a download page on our site with a big button for each pack. The download is a ZIP file: open it (double-click on a computer, or tap it in your Files or Downloads app on a phone) to find the PDFs.
Bookmark the download page: it works for 30 days and makes fresh download links every time you open it. Stripe also emails your receipt.
I lost my download link
Email support@colouringnest.com from the address you used at checkout, or forward your Stripe receipt. We’ll send you a new link, usually the same day and always within 2 business days. That works after the 30 days too.
I printed the wrong paper size
Every pack includes both sizes: use the US Letter PDF for 8.5 × 11 in paper (US and Canada) and the A4 PDF everywhere else. Print at 100% or “Actual size”, not “Fit to page”. Plain copy paper suits pencils and crayons; cardstock suits markers.
If neither file prints properly on your printer, email support@colouringnest.com and we’ll help or refund you.
Can I buy several packs at once?
Yes. Press “Add to cart” on each pack, then check out once from your cart. If the packs you picked are cheaper as a bundle, the cart says so and lets you swap. Each pack is quantity 1: one purchase lets you print as often as your license allows.
Where do I enter a promotion code?
On Stripe’s checkout page, under the order summary: click “Add promotion code”.
Can I get an invoice for my school or care home?
Card orders for site licences get a PDF invoice from Stripe by email, and you can add your organisation’s name at checkout. For a quote first, a purchase order, 30-day terms, several sites or two years, use the quote and invoice form. Your finance team can find our details on the supplier details page.
Can I get a refund?
Faulty, missing or not as described? We fix it or refund you. Bought it twice? Refunded within 14 days. We don’t refund a change of mind after download. The full rules are in refunds and cancellations.
Is checkout safe?
Payment happens on Stripe’s own secure checkout page (checkout.stripe.com). We never see or store your card number. You can pay with Visa, Mastercard and other major cards, Apple Pay or Link.
Do I need an account?
No. There’s no account and no password, and nothing renews. Your cart is kept in your own browser until you check out.
Why can’t I buy from my country?
We can’t sell to buyers in the European Union, the EEA or the United Kingdom yet, because of VAT rules for digital sales. Our free pages stay free everywhere.
What am I allowed to do with the pages?
It depends on the license on the product page: personal license, classroom license, facility licence, school site licence, commercial license. Plain-language versions are on the licenses page.